Location

HIGHLAND FESTIVAL GROUNDS
AT KY EXPO CENTER

937 PHILIPS LANE
LOUSIVILLE, KY 40209

GETTING HERE

NEED TO KNOW HOW TO GET HERE? WE’VE PUT TOGETHER ALL OF THE INFO YOU NEED TO KNOW.

Click Here For Details

Venue Map


 

Lodging Map


 

Fan Hotel Rates


We’ve partnered with the best hotels around Louisville to bring you the best rates possible for your Louder Than Life weekend. Click below to find the perfect accommodations for you and your crew!

Reserve A Room Now!

On Site Locker Rentals


Do you want a safe and secure place to store your things while you attend Louder Than Life? Personal lockers with unlimited cell charging will be available so you can free up your hands and avoid losing any personal items during the fest. Lockers measure 8”h x 12”w x 18”d.

Reserve Yours Now!

Volunteer


Want to volunteer at Louder Than Life? Read below for opportunities to get involved at this year’s event!

Info Booth/Access Center/Lost & Found
Help our Louder Than Life patrons with Fahntoosh Enterprises in exchange for your admission to the three-day event.

Volunteer positions will include:
Access Center – distributing ADA Access wristbands and answering questions from patrons with disabilities
Access Platforms – staffing the viewing platforms to host the ADA patrons
Info Booth/Lost & Found – staff the info booth answering questions from patrons and assisting with the Lost & Found program.

Read more about Fahntoosh HERE

ALL POSITIONS ARE HAVE BEEN FILLED


Recycle Louder!
Volunteer with Clean Vibes and help keep Louder than Life clean in exchange for admission to the event! Work two shifts assisting with the recycling and cleanup effort and enjoy the entire weekend of music! Both during show and post event positions are available.

Volunteer Here

FAQs

GENERAL QUESTIONS

Which stage and what time will bands be playing?

A full schedule with set times will be posted about 2 weeks before the show on our SCHEDULE PAGE.

Will re-entry be allowed at the festival?

No. Once you have entered the venue each day, you will not be allowed to leave and come back in. Please plan accordingly.

What time do the doors to the venue open and when will it be over?

Doors will open at 12:30pm on Friday, 11:30am on Saturday and 1:00pm on Sunday. The show’s end time will be posted closer to the event dates.

What ages are allowed?

This is an all ages event. All attendees must have a ticket regardless of age. We strongly encourage parents to bring hearing protection for their children.

CROWD SURFING & MOSHING POLICIES

MOSHING
What Is Moshing?
• Moshing occurs when a group of patrons run at and slam into each other during a show.  It often takes place in a loosely organized circle within a general admission crowd (a “mosh pit”), although it can be as simple as two people repeatedly running into each other during a show and bouncing off in another direction.
• Moshing can occur in any area of a general admission crowd, including directly in front of the stages.
What’s the big deal about Moshing?
• Moshing can be dangerous to both participants and bystanders.
• Moshers can suffer bruises, cuts, sprains, and broken bones, especially where some participants are bigger than others, are moshing more aggressively, or if someone gets hit when they’re not ready.
• Moshing is also dangerous for non-participants standing nearby.  A mosher who breaks through the circle can seriously injure a bystander who is just watching the show and not bracing for impact.
I don’t want to Mosh!! What can I do?
• Be aware of your surroundings!  If you see a Mosh Pit forming near where you’re standing, and are uncomfortable being in the proximity of such activities, find an alternate location from which to enjoy the performance!

CROWD SURFING
What is Crowd Surfing?
• Crowd surfing occurs where a patron is lifted up onto the hands of other patrons, who then pass the surfer along the top of the crowd.  Surfing can take place anywhere in a general admission crowd.
• Crowd surfing most commonly (but not always) occurs in the areas directly in front of the stages.
• Surfing most commonly (but not always) travels from the back of the crowd TOWARDS the stage.
What’s the big deal about Crowd Surfing?
• It is dangerous for both the surfer and other patrons.
• Crowd surfers have virtually no control of their bodies once they are above the crowd.  Surfers can be groped, hit, or dropped.  Although crowds experienced with surfers generally try to pass them towards the stage, there is no guarantee where or how the ride will end or how the surfer will find their friends in the crowd once they come down.
• Most of the audience is looking at the Stage!  Surfers literally put their health and safety in the hands of people they don’t know who are paying attention to something else.
• Surfers also endanger other people.  A crowd surfer struggling to stay aloft can kick someone in the head or poke them with their hands.  Surfing is especially dangerous during an artist’s set, when most patrons are facing the stage and the surfer is being passed from behind them.
I don’t want to Crowd Surf!!  What can I do?
• Be aware of your surroundings!  If Crowd Surfing is taking place near where you’re standing, and you are uncomfortable being in the proximity of such activities, find an alternate location from which to enjoy the performance!

All of us are responsible for our own safety!  Have a great time at the show, and take care of yourself and others!

What about the weather?

Louder Than Life is an outdoor event and is held rain or shine, except in the case that the festival may be delayed and/or canceled and the festival grounds may be evacuated if inclement or severe weather poses a threat to patron and staff safety. We encourage patrons to check the weather forecast and dress accordingly (e.g. in the event of rain, we advise ponchos and rain boots). No refunds or exchanges will be given as a result of weather conditions; and no refunds or exchanges will be given for inclement or severe weather that necessitates an evacuation, delay or cancellation in part or whole of the event.

Where should I park?

Detailed parking information will be posted closer to the event date.

Can I use a credit/debit card to buy tickets, food, beverages or merchandise? Will there be ATMs available?

Most of our food and beverage stands do accept credit cards. Our merchandise booth does also accept cards. There will also be multiple ATMs inside the venue.

Is there camping at the event?

Yes, please visit our Camping page for full details.

Is the venue ADA accessible?

The venue is accessible and there will be special viewing areas at the main stages for those with mobility limitations. The festival is held outdoors in a park. There will be natural terrain to travel over and if it rains it could become muddy. There are sometimes great distances between stages.

Personal assistance, wheelchair pushes, and any type of transportation, including golf cart rides, are NOT provided by the festival. If you require any additional assistance please plan on bringing a companion. Wheelchairs are NOT available for rent or loan.

Wheelchairs, power wheelchairs and small three or four-wheeled scooters are allowed in the festival. Other power-driven devices will be considered only on a case-by-case basis. A power device should not move faster than a person can walk and extreme care needs to be taken when operating such devices due to the large crowds expected at the festival. Therefore, large, fast and heavy mobility devices are not appropriate in this situation.

Accessible restrooms can be found at the end of each row of porta-lets throughout the venue.

Viewing areas for Patrons with Mobility Disabilities:
To find their locations visit the Access Center inside the entrance, look for the wheelchair symbols on event maps, and watch for the signs with the wheelchair symbol.
Who May Use these Areas?
Patrons who use wheelchairs, scooters or other mobility devices. Patrons who have mobility limitations of such significance that it substantially limits their ability to stand.

IMPORTANT:
We use a wristband program to facilitate the Access Program. We recommend that anyone needing to use these viewing areas stop by the Access Center upon arrival to request a designated wristband. Viewing areas are available on a first-come, first served basis, with priority given to those who use wheelchairs. The platforms will fill up for the most popular acts, and we ask for your cooperation. Companions and patrons who are able may be asked to step off the platform to make more room for those who use wheelchairs. We have Access Program staff on-site to manage the Access Program and answer any questions that may arise.

Companion Policy:
Each person eligible for the Access Program may bring ONE adult companion into the reserved viewing areas at any given time. Families, consisting of no more than two adults and any minor children, when one member of the family has a disability, may stay together in the reserved areas.

What’s NOT Cool?
Faking it! We must reserve these viewing areas for patrons who genuinely have mobility disabilities. Overcrowding the Access areas defeats the purpose. Have a heart; do NOT abuse the system!

Still have questions?
Email us at access@louderthanlifefestival.com and we will do our best to help you out.

CUSTOMER SERVICE

For further questions about camping, please email info@louderthanlifefestival.com

I am a breastfeeding mother – what are my options?

Breastfeeding mothers can come by the Info Booth / Access Center and we will have power and an area you can use to pump. It is not private, so be prepared to bring in any cover you will need to feel comfortable. You can bring items necessary to pump into the venue (pump, small soft-sided cooler, ice packs, cover) however, we are not responsible for loss or damage of any items brought inside.

If you have any questions feel free to reach out to access@louderthanlifefestival.com

My friend is terminally ill and wants to attend the show. Can you do something special for them?

We work with a great company called Living The Dream Foundation that will do their best to accommodate these special fans when possible. They will screen all requests and reach out if there is an opportunity! Find out more and to contact LTD Foundation, click here.

Where can I go to pick up lost items after the event is over?

Please see our Lost & Found page HERE to view and claim lost items.

Lost & Found post-event hours and location are here:
Box Office by Main Gates – Enter through Gate 1 and park in Lot A

Monday, 9/30: 9am – Noon

TICKET QUESTIONS

When and where will the box office be open on site?

The box office will be located near the main festival entrance.

Box Office Hours:
Friday: 10:00am – 10pm
Saturday: 10:00am – 10pm
Sunday: 10:00am – 9:30pm

Campgrounds Customer Service Hours:
Thursday: 10am – 10pm
Friday: 8am – 10pm
Saturday: 9am – 12pm

What type of ID is accepted at the Box Office?

The box office will accept a State issued Driver’s license, a government-issued Non-Driver ID Card, Military ID, or Passport. Please make sure to have one of these forms of ID with you!

When will I receive my tickets?

Tickets will be sent four weeks prior to the event.

International Orders
All international orders (including Canadian orders) will be available for pick up at the Box Office. Please bring your order confirmation and government-issued photo ID.

If you have questions about receiving your order, shipping address, tracking info, etc. please contact Front Gate Tickets support team: support.frontgatetickets.com

My buddy and I purchased our passes the same day. They received their order, but I have not received mine yet. Should I be worried?

Not to worry! Louder Than Life passes are fulfilled and shipped in batches over several weeks. If your order is being shipped within the U.S., you will receive a tracking number once your pass has been mailed.

Where can I buy tickets in advance?

You can purchase tickets online via Front Gate Tickets. Please see our TICKET DETAILS page for full info. At this time, there are no physical outlets for cash ticket sales.

Can I buy tickets at the festival?

This will be strictly dependent on availability and if we do not sell out beforehand.

Can I upgrade my GA ticket to a VIP ticket?

Yes, as long as VIP tickets are still available, you can upgrade to a VIP pass with Front Gate by visiting support.frontgatetickets.com.

I have an issue with the tickets I purchased. Who can help me with that?

For any ticket-related issues, please visit support.frontgatetickets.com. From there, you can call, email or chat with our ticketing customer service team for help.

I bought a VIP package and I have a child who is 5 years old or younger, can my child accompany me into VIP?

Yes, children under the age of five are allowed into the VIP area with an adult who has paid for VIP.

Can I get a refund?

No. We do not offer refunds or exchanges on ticket sales. All artists and scheduled performance times are subject to change. Festival is outdoors and is held rain or shine.

Are payment plans available?

PAYMENT PLANS ENDED – 5/25/19

The Layaway Plan provides for an initial payment at the time you enter into the Layaway Plan and a certain number of additional payments to complete your layaway plan and receive the Passes. The percentage or amount of the initial and additional payments, and the number and due dates of the additional payments, are disclosed when you select a Layaway Plan on our purchase page. You must make each payment by its due date in order to complete your layaway purchase and receive your festival passes. Failure to make payment by its due date will result in termination of the order.

Read more about Front Gate plans HERE

ALLOWED ITEMS

What is not allowed in?
  • No coolers or picnic baskets
  • No outside food or beverages
  • No glass containers
  • No chairs
  • No Strollers
  • No video cameras or Go Pros
  • No audio recording devices
  • No laptops or tablets
  • No professional cameras or cameras with removable lenses
  • No selfie sticks
  • No lasers or laser pointers
  • No drones
  • No umbrellas
  • No hula hoops or totems
  • No balloons or beach balls
  • No confetti or glow sticks
  • No aerosol cans
  • No whistles or air horns
  • No fireworks or explosives
  • No musical instruments of any kind
  • No bags, backpacks, draw-string bags or duffle bags
  • No weapons of any kind
  • No drugs or drug paraphernalia
  • No pets (with exception of documented service animals)
  • No chains, chain wallets, or spikes
  • No unauthorized vending or advertising

*** We do not provide on-site storage for prohibited items. ***

What is allowed in?
  • One factory-sealed bottle of water (20oz max)
    – Water refill stations will be provided by our partnership with Louisville Water Company!. Look for the “hydration station” activation on-site to hydrate!
  • Cell phones
  • Sunscreen (non-aerosol)
  • Binoculars
  • Small, point-and-shoot digital camera
  • Hats and sunglasses
  • Earplugs
  • Light blankets and towels

We strongly encourage you to not bring bags of any sort. If you must bring a bag, please abide by the following:

  • Small purse or hand-held clutch (maximum size: 4.5” x 6.5”)
  • A small or medium-sized clear plastic, vinyl, or PVC bag (maximum size: 12” x 6” x 12”)
  • A clear one-gallon re-sealable zip-top bag (maximum is freezer size: 10” x 12” x 2”)
  • A clear or mesh drawstring bag
Can I bring a prescription medication or medically necessary food items into the festival?

Yes. If you present your prescription, medication and a photo ID at the festival gates, you will be allowed to bring it in with you. If you have dietary restrictions that require special snack or beverages to be brought into the show, you may do so by presenting a doctor’s note at the festival gates.

What bags are allowed and not allowed into the show?

CONTACT


FESTIVAL CONTACTS
For further questions, feel free to drop us a note at info@louderthanlifefestival.com.
For Access or ADA-related inquiries, please contact us at access@louderthanlifefestival.com.
For partnership and sponsorship inquiries, contact partnerships@dannywimmerpresents.com.
For press inquiries, contact kristine@am-media.net

For food vendor inquiries, apply here
For bartending inquiries, apply here
For trinket vending inquiries, apply here

Partners