- Louder Than Life is an all ages event, patrons of any age require a pass for entry.
- All pass sales are final, no refunds or exchanges.
- All price levels are available in limited quantities. Buy early to save the most money. Once an allotment is sold out, passes will be available at the next price level. There is no difference in access between the levels.
- Your pass will come in the form of an RFID Festival Wristband.
- Festival admission, camping and parking are sold separately.
- We recommend you purchase directly via our PASSES PAGE, we are not responsible for any purchases made through unofficial or secondary sites.
- The re-sale of passes at a higher price point is prohibited, and if discovered, will result in the pass being voided without refund.
- Passes may not be used for advertising, promotion (including contests and sweepstakes), or other trade purposes without the express written consent of the festival.
For any pass-related issues, please email email@example.com to contact our ticketing customer service team for help.
If you’d like to try to sell your passes via lyte, our official fan-to-fan exchange platform, please see here. Please note, only passes purchased directly through Front Gate tickets at full price are eligible to sell through Lyte. You will not receive payment once you’ve sold your passes until after the event takes place in September 2023.
You can always check back on our official fan-to-fan exchange program, lyte, for fans selling their tickets, see here.
Not to worry! Passes are fulfilled and shipped in batches over several weeks. If your order is being shipped within the U.S., you will receive a tracking number once your pass has been mailed. Passes ship approximately three – four weeks before the festival.
All wristbands are shipped three – four weeks prior to the event.
Your passes will be mailed out to you. As each order is fulfilled, an email will be sent with a tracking number. Emails will come from firstname.lastname@example.org and sometimes end up in spam folders, we advise checking there as well as adding this email to your safe-sender list. For those who purchased passes after the deadline, please bring your order confirmation and government-issued photo ID to the Box Office to receive your wristband. If you have questions about receiving your order, shipping address, tracking info, etc. please email us at email@example.com.
All international orders (including Canadian orders) will be available for pick up at the Box Office. Please bring your order confirmation and government-issued photo ID.
Passes will be fulfilled as separate event wristbands, for each festival, within 3-4 weeks prior to each festival.
Shipping address can be updated at any time, up until the label for your package has been printed. To update your shipping or payment information, please log into your Front Gate account HERE by hitting “sign in” at the top of the page! From there, you’ll be able to view and manage your order.
If you need any assistance, please email us at firstname.lastname@example.org.
Yes, someone other than the original purchaser can pick up the wristbands. However, they will need to bring the original order confirmation email, a copy of the original purchaser’s government-issued photo ID, and written consent from the original purchaser stating they can pick up the wristbands.
The box office will accept a State issued Driver’s license, a government-issued Non-Driver ID Card, Military ID, or Passport. Please make sure to have one of these forms of ID with you!
No. We do not offer refunds or exchanges on pass sales. All artists and scheduled performance times are subject to change. Festival is outdoors and is held rain or shine.
You can upgrade on site at the Box Office, if there is availability as quantities are limited. You can also email us at email@example.com for support ahead of the festival if you wish to upgrade sooner, (based on availability).
No, your pass is an RFID wristband and a weekend pass is not transferable across multiple attendees.
Pre-order merchandise will be shipped separately from festival passes, no later than two weeks prior to the festival. You will receive an email with tracking information as soon as your merchandise package has shipped.
When a show is not currently on sale (ex: pre-sale or a sold out pass type or show), items may be listed on a waitlist to offer festival or camping passes that aren’t available to the public. Due to high demand and limited availability, pricing will be dynamic and is subject to change.
While viewing the Welcome To Rockville shopping cart, log in to your Front Gate Tickets account HERE. Click on the “YOUR ACCOUNT” tab at the top of the page. If a waitlist is available for the event you are interested in, you will see “WAITLIST” in your account options.
Once you click WAITLIST, you will see a list of ticket options available to request.
(The passes and prices listed below are hypothetical)
Select your desired pass and click “Request.” The following prompt should pop up. If you don’t see anything, make sure you have pop-ups enabled.
You will be prompted to update your Payment Method and Shipping Address in the following steps. Once your request is submitted, you will receive an email confirmation summarizing your request.
Please note there is no way to estimate how long it will take to be next in line. There is no guarantee that you will receive an offer to purchase waitlist passes. If passes become available to purchase and your request is approved, you will be sent a waitlist confirmation. Please review this confirmation to ensure that your information is still correct. Unless you opt out of your request by the date listed in your email confirmation, you will then be charged the full amount requested to your stored Payment Method.
*Please review your stored payment method. Since only one payment method can be saved to your Front Gate account at a time, any layaway purchases made for an FGT event might have overwritten the payment method you entered at the time of the request. Upon payment, you will receive an Order Receipt and your order will be delivered to your stored Shipping Address if the purchase was made during the event’s shipping timeline.
Log into your Front Gate Tickets account. Click on “YOUR ACCOUNT” at the top of the page. Then select “WAITLIST.”
Yes, you can cancel your request at any time by logging into your Front Gate Tickets account then selecting “Waitlist” under the “Your Account” tab.
Under your request confirmation, you will see a “Cancel Request” button. Please be sure you wish to cancel your request before doing so. Cancelling your request cannot be undone. Pricing and availability of waitlist items may vary if you decide to opt back in at a later time.
Once you’ve canceled your request, you will receive an email confirmation of the cancellation, and you will no longer see this request in your account.
Yes, you can update your request at any time by logging into your Front Gate Tickets account and selecting “Waitlist” under the “My Account” tab.