I am looking to return my tickets:
I am looking to request a ticket that is sold out:
I want to understand Lyte pricing:
What is the Fan-To-Fan Exchange?
How does the Exchange issue tickets?
Why are the prices sometimes higher than face value on the Fan-To-Fan Exchange?
When will I know if I have tickets on the Fan-To-Fan Exchange?
Why can’t I return my ticket before the ticket type I’m trying to return is sold out?
I have a question/issue with the Fan-To-Fan Exchange that is not answered here.
Ride share
The designated Rideshare drop-off and pick-up is located at KEC Gate 1. Rideshare vehicles will not be allowed to enter at any other KEC parking gate unless they pay the parking fee.
Official hotel & airport shuttle
Need a ride? Pegasus is the official hotel shuttle and airport transportation provider for Louder Than Life 2024. If you are staying at a hotel in the downtown area, leave your car behind and jump on an air-conditioned motor coach for a ride to and from the festival site. Buy your pass HERE. Advance purchase is required, as there will be no on-site purchases.
Walking
Fans coming from the offsite parking lots or staying at nearby hotels on Phillips Lane, Crittenden Drive, and Preston Highway are permitted to walk in via any KEC entrance-including Gate 1. Be cautious of vehicle traffic and follow signage and the direction of police and parking staff.
Bikes or on-demand transportation (Scooters, electric bikes)
There will be self-service bicycle parking at Louder Than Life across from the main festival entrance. Please be prepared to provide your own bike lock and park at your own risk. Fans arriving via bike can enter KEC at Gate 2, 4 or 6. Fans arriving via “On Demand” transportation can also enter through the same gates and park in this self-park area.
Where is the Home Bass Glamping located in the campgrounds?
The Home Bass Glamping area is located in the campground in a shaded grass area between the Executive Strike and Spare Bowling Alley and the festival entrance.
Can we add more people to our tent?
No, depending on the package you select, you may only have 2 or 4 people per tent & up to 6 people per RV.
How close will my vehicle be to the Home Bass camping area?
Vehicles will be parked nearby and will be easily accessible from the Home Bass camping area. There will be a designated area for campers to load and unload upon arrival and departure.
Is Home Bass open to all campers?
No, Home Bass is only open to campers who have purchased this package. A separate wristband will be received upon check-in and will be needed to enter this area at all times.
I have never stayed in an RV. What should I expect and why should I rent one in the Home Bass RV area?
The Home Bass RVs are a convenient way to camp at Louder Than Life. The RVs are set up and ready to go when you arrive and there is dedicated staff to assist with your check in and show you how to use your RV. Staff will be there to assist if needed and then after the event you don’t have to drive your RV home.
What kind of RV is provided?
How does the security deposit work?
The security deposit is refundable as long as there is no damage to the RV or tent. A pre-show inspection will be conducted upon check-in and the deposit is refundable as long as there is no damage to the unit. Please note that smoking in the RV or tent will automatically result in a full loss of your security deposit. Refunds will be processed approximately 14 business days after the festival.
What is a waitlist?
When a show is not currently on sale (ex: pre-sale or a sold out pass type or show), items may be listed on a waitlist to offer festival or camping passes that aren’t available to the public. Due to high demand and limited availability, pricing will be dynamic and is subject to change.
Do all passes have a waitlist?
No, not every pass will offer a waitlist, due to availability.
How do I sign up for the waitlist?
While viewing the Louder Than Life shopping cart, log in to your Front Gate Tickets account HERE. Click on the “YOUR ACCOUNT” tab at the top of the page. If a waitlist is available for the event you are interested in, you will see “WAITLIST” in your account options. 
Once you click WAITLIST, you will see a list of ticket options available to request.
(The passes and prices listed below are hypothetical) 
Select your desired pass and click “Request.” The following prompt should pop up. If you don’t see anything, make sure you have pop-ups enabled. 
You will be prompted to update your Payment Method and Shipping Address in the following steps. Once your request is submitted, you will receive an email confirmation summarizing your request.
Please note there is no way to estimate how long it will take to be next in line. There is no guarantee that you will receive an offer to purchase waitlist passes. If passes become available to purchase and your request is approved, you will be sent a waitlist confirmation. Please review this confirmation to ensure that your information is still correct. Unless you opt out of your request by the date listed in your email confirmation, you will then be charged the full amount requested to your stored Payment Method.
*Please review your stored payment method. Since only one payment method can be saved to your Front Gate account at a time, any layaway purchases made for an FGT event might have overwritten the payment method you entered at the time of the request. Upon payment, you will receive an Order Receipt and your order will be delivered to your stored Shipping Address if the purchase was made during the event’s shipping timeline.
Once you click WAITLIST, you will see a list of ticket options available to request.
(The passes and prices listed below are hypothetical) Select your desired pass and click “Request.” The following prompt should pop up. If you don’t see anything, make sure you have pop-ups enabled. You will be prompted to update your Payment Method and Shipping Address in the following steps. Once your request is submitted, you will receive an email confirmation summarizing your request. Please note there is no way to estimate how long it will take to be next in line. There is no guarantee that you will receive an offer to purchase waitlist passes. If passes become available to purchase and your request is approved, you will be sent a waitlist confirmation. Please review this confirmation to ensure that your information is still correct. Unless you opt out of your request by the date listed in your email confirmation, you will then be charged the full amount requested to your stored Payment Method.
*Please review your stored payment method. Since only one payment method can be saved to your Front Gate account at a time, any layaway purchases made for an FGT event might have overwritten the payment method you entered at the time of the request. Upon payment, you will receive an Order Receipt and your order will be delivered to your stored Shipping Address if the purchase was made during the event’s shipping timeline.
Am I guaranteed a pass if I'm on the waitlist?
No. Signing up for the waitlist grabs a spot in line but does not guarantee that passes will be available at a later date.
Can I request more than one type of pass?
You can now add multiple items to your waitlist request! Please note: If your waitlist request is approved, ALL items on the request will be purchased. Please only request what you intend to purchase if your request is offered.
Is there a layaway plan for waitlist passes?
Currently, layaway is not available for waitlist passes. You will be charged full price at time of purchase.
Once I'm on the waitlist, when will waitlist passes be offered?
Waitlist passes will be released as they become available. You will receive the waitlist offer when your turn comes up, should they become available. You are not guaranteed an offer to purchase tickets.
Will waitlist passes be mailed to me or will they be placed at will call?
Waitlist passes will ship if they were purchased before the shipping cutoff. If your tickets are purchased too late to ship for your event, they can be picked up at the box office / will call window with a photo ID.
How do I access my waitlist requests in my Front Gate tickets account?
Log into your Front Gate Tickets account. Click on “YOUR ACCOUNT” at the top of the page. Then select “WAITLIST.” 
Can I cancel my waitlist if I change my mind?
Yes, you can cancel your request at any time by logging into your Front Gate Tickets account then selecting “Waitlist” under the “Your Account” tab.
Under your request confirmation, you will see a “Cancel Request” button. Please be sure you wish to cancel your request before doing so. Cancelling your request cannot be undone. Pricing and availability of waitlist items may vary if you decide to opt back in at a later time.
Once you’ve canceled your request, you will receive an email confirmation of the cancellation, and you will no longer see this request in your account.
Under your request confirmation, you will see a “Cancel Request” button. Please be sure you wish to cancel your request before doing so. Cancelling your request cannot be undone. Pricing and availability of waitlist items may vary if you decide to opt back in at a later time.
Once you’ve canceled your request, you will receive an email confirmation of the cancellation, and you will no longer see this request in your account.
Can I updated my payment method after I make the request?
Yes, you can update your request at any time by logging into your Front Gate Tickets account and selecting “Waitlist” under the “My Account” tab.
What payment types are included under 'cashless'?
Can I still pay with a Credit/Debit card?
What forms of payment will be accepted?
Will all vendors accept RFID bands?
Will there be reverse ATMs?
Will cash still be accepted in parking?
Will cash still be accepted in camping (general store, RV pump out, box office)?
What happens if I don’t use all of my money loaded onto my Pre paid card, issued by reverse ATM?
When using a reverse ATM, you will be issued a card which works as a Mastercard Gift Card, which can be used anywhere Mastercard is accepted.
What is allowed in?
- Cellphones & small portable chargers
- Sunscreen (non-aerosol)
- One factory-sealed bottle of water (20 oz. Max size) or one empty plastic refillable water bottle (no hydroflasks or yetis)
- Binoculars
- Towels and light blankets - Note: Blankets will not be permitted in certain areas of the festival grounds for safety reasons
- Small, point-and-shoot digital camera
- Hats and sunglasses
- Earplugs
- Sealed packs of cigarettes & cigars
- Vape pens & e-cigarettes
- We strongly encourage you to not bring bags of any sort. If you must bring a bag, please abide by our bag policy below:
What is not allowed in?
- No large bags, backpacks, or duffle bags – see bag policy in allowed items
- No coolers or picnic baskets
- No outside food or beverages - exception: one factory-sealed bottle of water (20 oz. Max size)
- No metal containers (ex. Yetis or hydroflasks)
- No glass containers
- No strollers
- No video cameras or gopros
- No audio recording devices
- No laptops or tablets
- No professional cameras or cameras with removable lenses
- No selfie sticks
- No lasers or laser pointers
- No drones
- No outside chairs of any kind.
- No inflatable lounger air sofas
- No umbrellas
- No hula hoops or totems
- No balloons or beach balls
- No confetti or glow sticks
- No aerosol cans
- No whistles or air horns
- No fireworks or explosives
- No musical instruments of any kind
- No camelbaks or other refillable hydration packs
- No weapons of any kind
- No drugs or drug paraphernalia
- No pets (with exception of service animals) - See policy HERE
- No colors or patches
- No chains, chain wallets, or spikes
- No unauthorized vending or advertising
- No walkie talkies/two way radios
Can I bring a prescription medication or medically necessary food items into the festival?
Outside food and drink are not allowed inside the festival, but if you have a special medical dietary restriction, enough food for the one person for the day will be allowed. Fans are allowed to bring their medically necessary materials and medications into the festival, provided that all medicine has a prescription label with the fan’s name. Medicines needing to be inhaled, vaporized, or smoked are prohibited unless in a prescribed inhaler. Please note: Drugs of any kind (incl. cannabis, cannabis products) are prohibited. Staff at the entry gates will verify the contents of any medically necessary materials. Out of concern for the festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal, which is located at the medical tent. Please do not dispose of these items in other trash bins at the festival. Please direct any further questions to access@louderthanlifefestival.com.
Will there be water bottle refill stations?
Yes, make sure to bring a reusable plastic water bottle and fill up with the the freshest H20 provided by Louisville Water Company!
Inclement Weather
What Happens if There is Inclement Weather Louder Than Life is a rain or shine event, however, there are several instances in which the festival may be paused, evacuated, or canceled due to inclement weather, including (but not limited to): severe thunderstorms, lightning, high winds, hail, flooding, or as directed by local emergency personnel. Festival management is constantly monitoring weather conditions and consulting with the National Weather Service, as well as a private weather service, to ensure the safest event possible. If an evacuation due to inclement weather becomes necessary fans will either be advised to temporarily seek shelter or that the festival is cancelled for the remainder of the day. This notification will be made by audio and video announcements from the stages, the Louder Than Life Mobile App push notifications, and social media. We recommend fans download the Louder Than Life Mobile App and follow our socials to stay up to date with festival communication.
Weather Evacuation
If the Evacuation is Temporary, Seek Shelter Please be advised that tents, the VIP viewing platform, and temporary structures are not safe places to seek shelter Safe shelter instructions are below. Your designated shelter location is based on how you arrived at the festival. Festival staff will be available to assist you. Fans who parked: Fans who parked will return to their vehicle to seek shelter. Routes to return to parking will be posted to assist you. Fans who arrived by drop off or Rideshare: Fans that do not have access to a vehicle will seek shelter in Freedom Hall, located on the North End of Freedom Way. The entrance and routes are marked on the festival map and evacuation route signage will be available for assistance. Fans who are camping: Fans who are camping will return to the campground to seek shelter either in their vehicle or seek shelter in Freedom Hall. These locations are marked on the camping map and signage will be posted. Campers should not shelter in their tents. Fans with disabilities: Fans that may require additional time or assistance to evacuate are asked to check in at the Access Center upon arrival for additional information. After a Temporary Evacuation When fans are advised to seek temporary shelter, our intent is to restart the festival if weather permits. Fans will be advised if/when it is safe to return to the festival. Fans will be given ample time to re-enter the grounds before music will resume. If it is determined that, after a temporary evacuation, the festival is not able to re-start, fans will be notified that the festival is cancelled and asked to exit the grounds for the remainder of the day.
Weather Cancellation
If the Festival is Cancelled Due to Weather If the festival is cancelled for the remainder of the day, fans are asked to safely exit the festival grounds. Fans who may not be able to easily exit may seek temporary shelter in Freedom Hall.
Personal Safety Plan
Prepare in Advance All Louder Than Life fans are asked to have a personal safety plan in place. Your personal safety plan should include:
- Reviewing the festival map in advance
- Knowing your exits
- Knowing where to seek shelter during an evacuation
- Making a plan with everyone in your party on where to meet in the event of an evacuation.
- If you are parking at Kentucky Expo Center, please remember where you parked. We recommend that you pack and leave extra water in your car.
- If you use a rideshare service or get dropped off at Kentucky Expo Center, note the route to shelter in Freedom Hall.
- If you are camping, please place all non-tethered items in your vehicle before departing for the festival. During inclement weather, campers should seek shelter in their vehicle and NOT inside a tent. There are permanent structures available at the campgrounds that are designated as a safe place to shelter. These locations are noted on the camping map. In the event of inclement weather or any other emergency, campers will be notified via the campgrounds PA system and staff will be available to direct campers as needed.
Moshing
What Is Moshing? Moshing occurs when a group of patrons run at and slam into each other during a show. It often takes place in a loosely organized circle within a general admission crowd (a “mosh pit”), although it can be as simple as two people repeatedly running into each other during a show and bouncing off in another direction. Moshing can occur in any area of a general admission crowd, including directly in front of the stages. What’s the big deal about Moshing? Moshing can be dangerous to both participants and bystanders.
Moshers can suffer bruises, cuts, sprains, and broken bones, especially where some participants are bigger than others, are moshing more aggressively, or if someone gets hit when they’re not ready.
Moshing is also dangerous for non-participants standing nearby. A mosher who breaks through the circle can seriously injure a bystander who is just watching the show and not bracing for impact. I don’t want to Mosh!! What can I do? Be aware of your surroundings! If you see a Mosh Pit forming near where you’re standing and are uncomfortable being in the proximity of such activities, find an alternate location from which to enjoy the performance!
Crowd Surfing
What is Crowd Surfing? Crowd surfing occurs where a patron is lifted up onto the hands of other patrons, who then pass the surfer along the top of the crowd. Surfing can take place anywhere in a general admission crowd.
Crowd surfing most commonly (but not always) occurs in the areas directly in front of the stages.
Surfing most commonly (but not always) travels from the back of the crowd TOWARDS the stage. What’s the big deal about Crowd Surfing? It is dangerous for both the surfer and other patrons.
Crowd surfers have virtually no control of their bodies once they are above the crowd. Surfers can be groped, hit, or dropped. Although crowds experienced with surfers generally try to pass them towards the stage, there is no guarantee where or how the ride will end or how the surfer will find their friends in the crowd once they come down.
Most of the audience is looking at the Stage! Surfers literally put their health and safety in the hands of people they don’t know who are paying attention to something else.
Surfers also endanger other people. A crowd surfer struggling to stay aloft can kick someone in the head or poke them with their hands. Surfing is especially dangerous during an artist’s set, when most patrons are facing the stage and the surfer is being passed from behind them. I don’t want to Crowd Surf!! What can I do? Be aware of your surroundings! If Crowd Surfing is taking place near where you’re standing, and you are uncomfortable being in the proximity of such activities, find an alternate location from which to enjoy the performance!
Claim Your Spawn
FAMILIES THAT ROCK TOGETHER.. STAY TOGETHER! We love our little rockers, and we want them to stay safe and connected if y'all get separated! When you arrive to the festival, stop by the Guest Services booth by the Sober Life Tent, directly in front of the GA entrance, to get a wristband that will help us contact you in the event you are separated. Remember, when registering your child’s wristband, you can add your contact information as an emergency contact! If you need any assistance with this, please head to the wristband help tent or the box office! Should you get separated, show your spawn where the main Information Booth is just inside the main entrance as a meeting point for reunification. LET’S ROCK FAM!
Covid Compliancy
An inherent risk of exposure to COVID-19 exists in any place where people gather. By attending Louder Than Life Festival, you voluntarily assume all risks related to exposure to Covid-19 and agree to waive all claims and potential claims against the City of Louisville, Jefferson County, the Kentucky Venues, Danny Wimmer Presents, LLC and their affiliated companies relating to such risks.
Stay Hydrated!
Hydrate, hydrate, hydrate! You may bring in one factory-sealed bottle of water or an empty reusable bottle into the festival. Refill throughout the day with water at the hydration stations, courtesy of Louisville Pure Tap®️ provided by Louisville Water. Water & non-alcoholic beverages will be for sale at all concession stands.
Drug & Alcohol Use
Our team at DWP strives to provide a fun and safe atmosphere at Louder Than Life. It is your job to be responsible while having a good time. Underage drinking is prohibited as well as drugs of any kind (incl. cannabis, cannabis products). If you plan to drink alcohol on grounds, please also keep hydrated. Water stations are FREE, utilize that option!
LENSAlert!
Louisville Metro Government and Emergency Ops Center has a program called “LENSAlert” that allows users to opt in to Emergency Messaging and Severe Weather Notifications. If you would like to receive notifications, please TEXT LOUDER to 67283 to start receiving emergency notifications.
Lock It Up
While there will be security onsite, Louder Than Life cannot be responsible for lost or stolen items. When leaving your campsite and/or vehicle, please take valuables with you and lock your vehicle. Lockers are available in General Admission, VIP, & Angel’s Envy Top Shelf VIP, and are available to reserve currently, HERE. A detailed list of what is and is not allowed in the festival grounds can be found on our FESTIVAL INFO page.
See something, say something
Employees, contractors, vendors, artists, and guests are encouraged to report any interaction that makes them uncomfortable in any way. If you see something, say something. Security exists for the safety and well-being of all Louder Than Life participants. Flag down the nearest staff member, medical professional, or security guard if anything feels out of place or suspicious.
Ins & Outs
To keep you comfortable with the expected weather, we’re allowing you to return back to your car all weekend long to wipe off, reset, and change to dry clothes so you can return back to the show.
- Remember: You must scan out to be able to scan back in—no exceptions.
- Important: This is for people only—vehicles won’t have in & outs. Once your vehicle leaves, you will be required to purchase parking upon return.
Prepare to Rage in the Rain
Rain on the forecast? Here’s what you need to get festival-weather ready on the ground:
- Waterproof jacket or poncho
- Boots that can handle water and/or muddy conditions
- Extra socks to keep your feet dry
- Ziplock to keep your phone protected
- Extra towels
- Snacks + water
- Blanket
- Phone charger
- Dry clothes and extra shoes
What accessibility services does the festival provide?
- Information on access to seated stage viewing platforms
- Wheelchair accessible restrooms
- Private portable accessible restrooms (others located at all portable restroom areas)
- Private personal hygiene accommodations
- Mobility-device charging and storage
- Chilled medication storage (ice chest only)
- General Event Information (also in Braille and large print as requested)
- American Sign Language Interpreters (select sets based on requests)
- A place to sit and relax and escape the elements as needed
How do I access the seated viewing area(s)?
When you enter the festival grounds, visit the access center to obtain a wristband allowing access to the dedicated viewing area. All passes to the festival are general admission or VIP, purchasing an accessible ticket is not necessary. The Accessible Viewing Areas are located in GA sections.
The wristband does NOT guarantee a spot in these areas and is to show Festival staff that the patron plus one companion is eligible to enter the accessible viewing areas or the Deaf and Hard of Hearing areas. The accessibility wristband is non-transferrable. Please note that the viewing areas have a limited capacity and are available on a first-come, first-served basis. Chairs will be provided on the accessible viewing platform. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.
Signage will be placed at the Festival identifying all viewing areas for fans with mobility limitations and fans who are Deaf/Hard of Hearing. Please visit the Access Center for a map of the festival grounds.
Louder Than Life is a general admission event with no assigned seating and does not allow lawn chairs due to capacity restraints. Exceptions can only be made for a medical necessity. Please email access@louderthanlifefestival.com to make this request.
The wristband does NOT guarantee a spot in these areas and is to show Festival staff that the patron plus one companion is eligible to enter the accessible viewing areas or the Deaf and Hard of Hearing areas. The accessibility wristband is non-transferrable. Please note that the viewing areas have a limited capacity and are available on a first-come, first-served basis. Chairs will be provided on the accessible viewing platform. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.
Signage will be placed at the Festival identifying all viewing areas for fans with mobility limitations and fans who are Deaf/Hard of Hearing. Please visit the Access Center for a map of the festival grounds.
Louder Than Life is a general admission event with no assigned seating and does not allow lawn chairs due to capacity restraints. Exceptions can only be made for a medical necessity. Please email access@louderthanlifefestival.com to make this request.
What services do you provide for deaf/hard of hearing fans?
Fans that are Deaf/Hard of Hearing can request a a Deaf/HoH wristband at the Access Center. This wristband is to show Festival staff that the patron plus ONE companion is eligible to enter the ASL viewing areas. The accessibility wristband is non-transferrable.
If you would like to request an ASL Interpreter, please submit a request form HERE. Please make your requests as early as possible, so our ASL Interpreters can best prepare. The ASL Interpreter request form will close one month prior to the festival. Note: while we will do our best to accommodate all ASL set requests, the earlier the request is made, the easier it will be for us to accommodate. Note, all Interpreter requests will not be guaranteed, and are subject to change.
If you would like to request an ASL Interpreter, please submit a request form HERE. Please make your requests as early as possible, so our ASL Interpreters can best prepare. The ASL Interpreter request form will close one month prior to the festival. Note: while we will do our best to accommodate all ASL set requests, the earlier the request is made, the easier it will be for us to accommodate. Note, all Interpreter requests will not be guaranteed, and are subject to change.
If I am in a wheelchair, can I get around?
The Festival is wheelchair accessible but is a large venue with great distances between activities and attractions. Some travel is over natural terrain and terrain designed for motor vehicles. If it should rain, there could be mud. Please be safe, we will have staff on hand at the Accessibility Center to direct you to the best route to stages, platforms, and activations.
The Festival does not provide personal care, golf cart rides, or push services within the festival grounds, and do not have any kind of wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by fans with mobility disabilities. For safety reasons, please note that guests may not use personal golf carts, all terrain vehicles, two wheeled scooters, or power driven mobility devices that move faster than a walking speed.
Powered wheelchairs may also be charged at the Access Center. Fans should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit. Accessible portable toilets are available at the ends of each bank of portable toilets throughout the festival venue.
The Festival does not provide personal care, golf cart rides, or push services within the festival grounds, and do not have any kind of wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by fans with mobility disabilities. For safety reasons, please note that guests may not use personal golf carts, all terrain vehicles, two wheeled scooters, or power driven mobility devices that move faster than a walking speed.
Powered wheelchairs may also be charged at the Access Center. Fans should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit. Accessible portable toilets are available at the ends of each bank of portable toilets throughout the festival venue.
Are service animals allowed?
Danny Wimmer Presents welcomes and supports the rights and attendance of all persons with disabilities that rely on the special skills of a trained service animal.
What we DO NOT support are pets being misrepresented by their owners as service animals. Please leave your pet at home.
SERVICE ANIMAL DEFINITION
A ‘service animal’ is defined as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability.”
Emotional support, therapy animals, or comfort animals are not considered service animals under the ADA and therefore are not allowed inside of the venue at our festivals.
SERVICE ANIMAL POLICIES
Upon entering the security checkpoint, you must let the guard know that they need to call ADA on the radio to come register your service animal. All service animals must be checked in by our Accessibility Staff and given the proper credentials before stepping foot into the venue. This process will be performed quickly and respectfully by Accessibility Staff. Security/Staff will be on the lookout for all animals to have a properly credentialed festival collar tag.
What we DO NOT support are pets being misrepresented by their owners as service animals. Please leave your pet at home.
SERVICE ANIMAL DEFINITION
A ‘service animal’ is defined as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability.”
Emotional support, therapy animals, or comfort animals are not considered service animals under the ADA and therefore are not allowed inside of the venue at our festivals.
SERVICE ANIMAL POLICIES
- Service animals must be accompanied and under the supervision of the handler with the disability at all times.
- Service animals are not permitted to be left unattended under any circumstances.
- Handlers are required to be prepared for, and clean-up after, their animals at all times.
- We reserve the right to remove and/or refuse access to any service animal from the campgrounds or venue if that animal is deemed to be a health or safety threat to festival fans, staff, or other service animals, or in violation of our policies.
- All service animals must be credentialed by the Access Program staff (see the procedures below).
- Please note that all service dogs, including those from out of state must provide proof of rabies vaccination.
Upon entering the security checkpoint, you must let the guard know that they need to call ADA on the radio to come register your service animal. All service animals must be checked in by our Accessibility Staff and given the proper credentials before stepping foot into the venue. This process will be performed quickly and respectfully by Accessibility Staff. Security/Staff will be on the lookout for all animals to have a properly credentialed festival collar tag.
Can I bring prescriptions or special dietary foods?
Outside food and drink are not allowed inside the festival, but if you have a special medical dietary restriction, enough food for the one person for the day will be allowed. Fans are allowed to bring their medically necessary materials and medications into the festival, provided that all medicine has a prescription label with the fan’s name. Medicines needing to be inhaled, vaporized, or smoked are prohibited unless in a prescribed inhaler. Please note: Drugs of any kind (incl. cannabis, cannabis products) are prohibited.
Staff at the entry gates will verify the contents of any medically necessary materials. Out of concern for the festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal, which is located at the medical tent. Please do not dispose of these items in other trash bins at the festival. Please direct any further questions to access@louderthanlifefestival.com.
Staff at the entry gates will verify the contents of any medically necessary materials. Out of concern for the festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal, which is located at the medical tent. Please do not dispose of these items in other trash bins at the festival. Please direct any further questions to access@louderthanlifefestival.com.
Is there ADA parking?
Designated parking for fans with disabilities will be available for purchase at the event within Lot A adjacent to South Wing C and the festival grounds. ADA parking is available on a first-come, first-served basis. You must have a valid state issued Disabled Person Parking placard, permit or license plate-as well as proof it belongs to you for entry into Lot A. There will be a courtesy ADA shuttle from Lot A to and from the festival entrance.
Is there ADA/accessible camping?
Yes, Louder Than Life is committed to making the events accessible to everyone and there will be accessible campsites available. ADA Accessible showers will be available within camping. After reserving your campsite for Louder Than Life 2024, please fill out our ADA Camping Registration Form, HERE.
Please email access@louderthanlifefestival.com if you have any questions.
Please email access@louderthanlifefestival.com if you have any questions.
What will happen in an emergency evacuation?
Louder Than Life is a rain or shine event, however, there are several instances in which we would pause, evacuate or cancel the show due to inclement weather, including (but not limited to): severe thunderstorms, lightning, high winds, hail, flooding, or as directed by local emergency personnel.
In the event of an evacuation due to severe weather, fans who drove to the event will seek shelter in their vehicles. Fans who camped will return to the campgrounds to seek shelter in their vehicles. Fans who were dropped off or do not have access to a vehicle may be instructed to seek shelter in the Kentucky Expo Center’s Freedom Hall. Fans will be informed of any emergency situation via audio and video announcements from the stages, the LTL App push notifications and social media. We recommend fans download the LTL app and follow our socials to stay up-to-date with festival communication.
In the event of an evacuation, staff will provide direction to all fans and the Access Center staff will work directly with fans with disabilities to get to shelter safely. More information on evacuation procedures will be available on our Health & Safety Page, the festival map and at the Access Center.
In the event of an evacuation, staff will provide direction to all fans and the Access Center staff will work directly with fans with disabilities to get to shelter safely. More information on evacuation procedures will be available on our Health & Safety Page, the festival map and at the Access Center.
When can I arrive to set up my campsite?
The Louder Than Life campgrounds open at 12:00 PM on Wednesday, September 25. Camping vehicles hangtags will be mailed in advance and will include directions to the camping tollbooth entrance. Fans who purchased (in advance) an Early Arrival Pass can gain access to the campgrounds beginning at 9:00 AM on Wednesday, September 25. Check-in hours of operation are:
Wednesday: 12:00PM-10:00PM (9 AM for Early Arrival Passes)
Thursday: 8:00AM-10:00PM
Friday: 8:00AM-10:00PM
Saturday: 8:00AM-12:00PM
Sunday: 8:00AM-12:00PM
*All hours are subject to change Camping Box Office hours will run simultaneously with camping check-in hours Wednesday, Thursday, and Friday. All campers must have a festival pass to enter the campgrounds. All festival passes will be scanned for verification and then you will receive your camping wristband(s). Selling or attempting to re-sell your camping wristbands may result in the cancellation of your camping pass at any time without notice. This is a zero-tolerance policy.
When do I have to be packed up and out of the campground after the show?
The campground closes at 12:00 PM (noon) on Monday, September 30th.
What is the size of my campsite?
Car camping sites measure approximately 20’ x 20’. RV camping sites measure approximately 20’ x 45’.
What type of power comes with the paid power hook up add on pass?
Each RV with Power campsite will accommodate both 50amp and 30amp RVs. If you have purchased an added Power Pass for your RV, please bring 50-75 feet of electrical cord to reach the power source.
Can you leave the campgrounds over the weekend?
New in 2024! Campers are allowed to leave on foot at any time. There are no In/Outs for camping vehicles but camping fans that want to have access to a vehicle over the weekend, can purchase an Overnight Camping Vehicle Pass. This designated overnight parking will be in located in a lot separate from camping. Campers with this pass will need to exit the campground on foot to access this parking area and will be subject to search upon re-entry into the campgrounds. We recommend purchasing in advance, as limited quantities are available.
Will there be RV pump-out/fill-up services available?
A vendor will be within the campgrounds to provide RV black/gray water tank pump-out services, as well as fresh water fill-up to those in RV campsites. These services will be available for a nominal fee, paid at the time of service. (Limited spots available. First come first serve.)
What constitutes an RV?
An RV is defined as any vehicle larger either in length, width or height than a normal sixteen (16) passenger van (anything 20’ or longer). All oversized vehicles, trailers, and campers that are towed are considered RVs. You MUST have an RV space to bring in an RV, otherwise you will be turned away. Buses, Box Trucks and Cargo Vans are not allowed within the campgrounds.
Will RVs and vehicles be searched at the campground entrance?
All vehicles will be thoroughly searched. Please review the Allowed and Prohibited Items list in FAQ below.
Can I have an RV delivered to the campground?
RV deliveries/drop-offs/pick-ups are not permitted. Each person entering the campgrounds must have a camping & admission wristband as well as a camping parking pass. We apologize for the inconvenience.
Can you leave the festival and go back to the campgrounds during event hours?
Yes. Campers have re-entry privileges between the festival and campground during festival hours. All vehicles within the campground however must stay in place.
Can all Louder Than Life attendees visit the campgrounds?
No, only campers with proper credentials are allowed in the Louder Than Life campgrounds. You must have a festival ticket and camping wristband to be allowed entry.
How many people can sleep in my campsite?
Each Car camping pass allows for up to 4 (four) fans, each RV camping pass allows for up to 6 (six) fans.
How do I camp near my friends?
If you want to park near your friends, make sure you arrive at the same time and that you have the same type of camping pass. Upon arrival, you will be directed to your camping spots.
What hours can I run my generator?
Generator hours are from 8am - 3am for Car and RV areas. Only generators that have been factory-installed on your RV are permitted. No modification. No personal fabrications. No aftermarket installs. Please note-only generators that are 4kw or smaller are permitted if they are not factory installed in your RV. Always be mindful of where your exhaust is aimed and make sure it is never venting into an enclosed area like a neighbor’s tent.
What hours are showers open?
Complimentary shower hours: Wednesday: 1:00 pm-7:00pm
Thursday: 7:00am - 2:00pm / 8:00pm-1:00am
Friday: 7:00am - 2:00pm / 8:00pm - 1:00am
Saturday: 7:00am - 2:00pm / 8:00pm - 1:00am
Sunday: 7:00am - 2:00pm / 8:00 - 1:00am
Monday: 7:00am - 12:00pm
*subject to change
Is there ADA/accessible camping?
Yes, Louder Than Life is committed to making the events accessible to everyone and there will be accessible campsites available. ADA Accessible showers will be available within camping. After reserving your campsite for Louder Than Life 2024, please fill out our ADA Camping Registration Form, HERE. Please email access@louderthanlifefestival.com if you have any questions.
What can I bring with me into the campgrounds?
- Tent
- E-Z up / shade structure (no larger than 10’x10’)
- Tennis balls or caps used for tent stakes
- Sleeping bags, blankets, pillows
- Ice chests/coolers
- Food and beverages/water
- One case of beer in aluminum cans or aluminum bottles and/or one box of wine per person is allowed in the campground. No liquor, glass bottles, kegs or vending is allowed.
- Prescriptions in their original bottles with bottle attached. Id must match name on label.
- Chairs
- Trash bags
- Factory-sealed water bottles (20 oz. Max size) or empty plastic refillable water bottle
- Small, point-and-shoot digital camera
- Cell phones
- Lighters and sealed packs of cigarettes/cigars
- Earplugs
- Sunscreen
- Sealed packs of gum
- Non-amplified (acoustic) musical instruments
- Small generator, 4kw or smaller (immoderate amounts of gasoline will be confiscated)
- RV generators that are factor installed
- Generators that are 4k watts or smaller (immoderate amounts of gasoline will be confiscated)
- Portable grills-type that uses 16oz containers of propane. (limit one canister per grill, per day)
What is not allowed into the campgrounds?
- No glass bottles of any kind (drinks, sauces, pickles, etc.)
- No alcohol for minors. You must be 21+ to drink within the campgrounds. If entering with alcohol, you must present government - issued identification. 21+ campers are advised to carry their government-issued identification at all times.
- No drones or remote control vehicle
- No drugs or drug paraphernalia
- No vending of any kind (food, drinks, merchandise, etc.)
- No loose pills, pills without a prescription, or expired medications of any kind (all medications, prescription or otherwise, must be in their original container)
- No hookahs
- No pets (except service animals)
- No mirrors (handheld or permanent within camping vehicle ok)
- No spray paint
- No promotional flyers, promotional/corporate branded banners, or vehicles displaying sponsorships or ads
- No weapons of any kind (including but not limited to dinner knifes, pocket knives, pepper spray, etc.) or items that could be used as weapons (including but t limited to hammers, golf clubs, etc.)
- No tiki torches
- No professional recording equipment—photo, video or audio (detachable lenses, tripods, big zooms, gopros or commercial-use rigs)
- No fireworks
- No open campfires or fires/flames of any kind (small propane grills ok)
- No golf carts, bikes, dune buggies, off-road motorcycles, segways, or hover boards
- No speaker systems
- No air horns
- No box trucks, cube trucks, 4-wheelers, utility trailers or oversized flatbeds
- No metal stakes (plastic stakes okay)
- No propane tanks over 16oz that are not attached to an rv unit.
- No generators that are larger than 4kw (unless factory installed in your rv)
- No helium tanks
- No walkie talkies/two way radios
General parking
Kentucky Expo Center parking is within walking distance of the Highland Festival Grounds. General parking will be available for daily sales on festivals days for a daily fee. Parking is not reserved and your vehicle will be parked based on your arrival time and entrance point into the Kentucky Expo Center parking lots. Visit any of the Entrance Gates at the Kentucky Exposition Center, including Gate 2, Gate 4, Gate 6. It is suggested to arrive early if you’d like to park on-site. To purchase parking, click here.
Gold Lot parking
Gold Lot Parking is available to purchase in advance for the weekend or individual festival days. The Gold Lot is the closest available lot to the festival entrance. Gold parking pass holders will access the Gold Lot via Preston Highway. Parking in Gold Lot is limited and available while supplies last. To purchase parking, click here.
ADA parking
Designated parking for fans with disabilities will be available at the event within Lot A which is adjacent to South Wing C and the festival grounds. Fans must purchase a General Parking pass to access the parking lots and then will be directed to the designated ADA parking. In addition to purchasing General Parking, a valid state issued Disabled Person Parking placard, permit or license plate is required, as well as proof it belongs to you for entry into Lot A. ADA parking is available on a first-come, first-served basis. There will be a courtesy ADA shuttle to/from Lot A and the festival entrance throughout the festival hours. To purchase parking, click here.
Motorcycle parking
Motorcycle parking will be the same cost as all General Parking and motorcycles will be parked with all other vehicles based on arrival. Please note that overnight parking is not permitted and RVs are not permitted in the General or Gold Parking Lots.
I have an issue with the passes I purchased. Who can help me with that?
For any pass-related issues, please email info@louderthanlifefestival.com to contact our ticketing customer service team for help.
Can I Purchase a meet and greet for bands playing the event?
No, we do not offer any sort of official meet and greet packages for our events.
Where can I buy passes in advance?
You can purchase tickets online via Front Gate Tickets. Please see our PASSES PAGE for full info. There are no physical outlets for walk-up salesin advance of the festival.
My friend and I purchased our passes the same day. They received their order, but I have not received mine yet. Should I be worried?
Not to worry! Passes are fulfilled and shipped in batches over several weeks. If your order is being shipped within the U.S., you will receive a tracking number once your pass has been mailed. Passes ship approximately five - six weeks before the festival.
When will I receive my passes?
All wristbands are shipped five - six weeks prior to the event. U.S. Orders Your passes will be mailed out to you. As each order is fulfilled, an email will be sent with a tracking number. Emails will come from noreply@frontgatetickets.com and sometimes end up in spam folders, we advise checking there as well as adding this email to your safe-sender list. For those who purchased passes after the deadline, please bring your order confirmation and government-issued photo ID to the Box Office to receive your wristband. If you have questions about receiving your order, shipping address, tracking info, etc. please email us at info@louderthanlifefestival.com. International Orders All international orders (including Canadian orders) will be available for pick up at the Box Office. Please bring your order confirmation and government-issued photo ID.
What is the Exacta pass?
Wanna go the extra mile and pack your September with all your favorite music? With the Exacta Pass, you get to double down on back-to-back weekends of Music, Bourbon & Fun. The Exacta pass is 4-Day General Admission or passes to both Louder Than Life and Bourbon & Beyond for one low price.
When will I receive my Exacta pass?
Passes will be fulfilled as separate event wristbands, for each festival, within 5-6 weeks prior to each festival.
How can I update my shipping address or billing info?
Shipping address can be updated at any time, up until the label for your package has been printed. To update your shipping or payment information, please log into your Front Gate account HERE by hitting “sign in” at the top of the page! From there, you’ll be able to view and manage your order. If you need any assistance, please email us at info@louderthanlifefestival.com.
Can someone else pick up my passes at will call?
Yes, someone other than the original purchaser can pick up the wristbands. However, they will need to bring the original order confirmation email, a copy of the original purchaser’s government-issued photo ID, and written consent from the original purchaser stating they can pick up the wristbands.
What type of ID is accepted at the box office?
The box office will accept a State issued Driver’s license, a government-issued Non-Driver ID Card, Military ID, or Passport. Please make sure to have one of these forms of ID with you!
Can I get a refund on my passes?
No. We do not offer refunds or exchanges on pass sales. All artists and scheduled performance times are subject to change. Festival is outdoors and is held rain or shine.
What happens if I default on my layaway?
If you miss your payment, you will have up to a 30-day grace period to pay your next installment before your order is subject to cancelation and to a non-refundable $50 fee + $10 termination fee.
Can I upgrade my single day to weekend or GA to VIP?
You can upgrade on site at the Box Office, if there is availability as quantities are limited. You can also email us at info@louderthanlifefestival..com for support ahead of the festival if you wish to upgrade sooner, (based on availability).
Can I split my weekend pass up to different people every day?
No, your pass is an RFID wristband and a weekend pass is not transferable across multiple attendees.
When / where will the box office be open onsite?
When will my pre-order merch be shipped?
Pre-order merchandise will be shipped separately from festival passes, no later than two weeks prior to the festival. You will receive an email with tracking information as soon as your merchandise package has shipped.
What's the best way to get to the festival?
Louder Than Life takes place at the Highland Festival Grounds at the Kentucky Expo Center. The Highland Festival Grounds at The Kentucky Expo Center is conveniently located at the junction of I-65 and I-264 in Louisville and has multiple entrances to paved parking lots. The grounds are located adjacent to the 1-65 and the Louisville International Airport. Please visit our Parking Info to learn all the ways to get to Louder Than Life.
What about the weather?
Louder Than Life is a rain or shine event, however, there are several instances in which the festival may be paused, evacuated, or canceled due to inclement weather, including (but not limited to): severe thunderstorms, lightning in our festival radius, excessive wind, hail, flooding, or as directed by local emergency personnel. We recommend fans review our Health & Safety page, so you can be best prepared to get to safety in the event of inclement weather.
What ages are allowed?
This is an all ages event. All attendees are required to purchase a full price ticket, regardless of age. We strongly encourage parents to bring hearing protection for their children.
Will re-entry be allowed at the festival?
Re-entry into the festival is not permitted unless you are camping on-site and have a camping wristband or purchased a Hotel + Admission package, through Fuse. Once you have entered the venue each day, you will not be allowed to leave and come back in. Please plan accordingly. If there is an emergency and you must leave, please speak to a supervisor at the gate.
My friend is terminally ill and wants to attend the show. Can you do something special for them?
We work with Living The Dream Foundation, a great company that will do their best to accommodate these special fans when possible. They will screen all requests and reach out if there is an opportunity! Find out more and to contact LTD Foundation HERE.
Where can I go to pick up lost items during & after the event is over?
Lost & Found is located at the Info Booth - near the entrance. In addition to visiting the Info Booth on-site, there will be a link available on our website and festival mobile app during show days to search our found items database to see if your lost item has been turned in or submit a claim for your lost item. Post-show Lost & Found location will be shared on our social media during the show weekend.
Which stage and what time will bands be playing?
A full schedule with set times will be posted about two weeks before the show via our socials and mobile app.
What time do gates open daily?
Will alcohol be sold?
Yes. Beer, wine and mixed drinks will be sold to those 21 or older with a valid government issued photo ID.
Will there be a sober living program?
Will there be lockers?
We will have lockers available for rent on site in GA, VIP, and Angel’s Envy Top Shelf VIP areas. Lockers measure 8”H x 12”W x 18”D and include a universal phone charger. Lockers are available to reserve currently, HERE.
Volunteer opportunities
Fahntoosh Enterprises: Want to volunteer? Help our Louder Than Life patrons with Fahntoosh Enterprises in exchange for your admission to the four-day event. Volunteer positions will include:
- Access Center – distributing ADA Access wristbands and answering questions from patrons with disabilities.
- Access Platforms – staffing the viewing platforms to host the ADA patrons.
- Info Booth/Lost & Found – staff the info booth answering questions from patrons and assisting with the Lost & Found program.
How can I submit my band?
We are not currently accepting fan or band submissions for signed artists. If you have an unsigned band, we have an amazing way to get on our radar via the DWPresents channel on Twitch. That Space Zebra show runs contests year round to help us find the best unsigned bands for a chance to play a DWP Festival. Submit an application today HERE.
Do you offer any special hotel rates for fans?
Yes! We’ve partnered with our friends at Jampack (formerly Fuse), to offer packages that include weekend passes and discounted hotel reservation. Click HERE to grab your hotel package now!
How can I apply to be a vendor?
If you are interested in becoming a food vendor at Louder Than Life 2024, please apply HERE. Please note the application is available from a desktop computer only and not phone. We recommend filling out using the Chrome internet browser. We are not currently accepting marketplace vendor applications at this time.
I am a breastfeeding mother - what are my options?
Breastfeeding mothers can come by the Info Booth/Access Center located near the main entrance of the festival. It is not private, so be prepared to bring in any cover you will need to feel comfortable. You can bring items necessary to pump into the venue (pump, small soft-sided cooler, ice packs, cover) however, we are not responsible for loss or damage of any items brought inside. If you have any questions feel free to reach out to access@louderthanlifefestival.com.
